Privacy Handling

Handling of Customers' Personal Information

In accordance with the “Act on the Protection of Personal Information” and our “Personal Information Protection Policy”, we handle and protect the personal information of our customers as follows.

1. Purposes of use

1. To communicate with customers
2. To make arrangements for the travel requested by the customer
3. To process applications for and receive passports and visas
4. To provide information on products, services, and campaigns from us and our partner companies
5. To prepare and analyze statistical data
6. To conduct market research and other surveys through questionnaires, etc.
7. For the appropriate and smooth execution of other transactions with customers
8. For member registration and travel expense reimbursement for the domestic and overseas business trip order and placement reimbursement system.

2.Provision of Personal Information to Third Parties

1. when making travel arrangements, we will provide the minimum necessary information such as name and telephone number to travel service providers such as transportation and lodging agencies, insurance companies, and souvenir stores, etc. by electronic means. However, if you wish to stop the provision of your personal information, please contact the “Personal Information Handling Desk” below. We will not provide personal information to third parties without obtaining your prior consent, except when required by law or when it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain your consent. In addition, when personal information is to be provided to a third party located overseas, we will do so only after obtaining the consent of the customer.

3.Safe Management of Personal Information

1. We shall endeavor to keep customers' personal information accurate and up-to-date at all times, and shall take the following measures for safety management.
1. Establishment of basic policy
   To ensure the proper handling of personal information, we have formulated a “Basic Policy for the Protection of Personal Information” that stipulates “Compliance with Relevant Laws, Regulations, Guidelines, etc.” and “Contact Point for Handling Personal Information”.
2. Establishment of Rules for Handling Personal Information
   Rules for the handling of personal information have been established, including handling methods for acquisition, use, provision, and disposal of personal information, as well as the responsible person/persons and their duties.
3. Organizational safety control measures
   In addition to appointing a person in charge of personal information protection management, a personal information protection manager is appointed at each business site, and a system is in place for reporting to the person in charge in the event that a violation of laws or regulations or the threat of such violation is detected.
   Regular self-inspections and audits are conducted on the status of personal information handling.
   When outsourcing operations involving the handling of personal information, we stipulate in contracts and other agreements the matters concerning the handling of personal information.
4. Personnel Safety Control Measures
   All employees are regularly trained on the handling of personal information.
   Items related to the confidentiality of personal information are stipulated in employment regulations, etc.
5. Physical safety control measures
   In addition to access control, we have established and implemented measures for the storage, management, and disposal of electronic devices, electronic media, and documents containing personal information. In addition, measures are taken to prevent theft and loss.
6. Technical security control measures
   Access control is implemented to limit the scope of databases, etc. handled by employees, etc. A system is in place to protect the information systems that handle personal information from unauthorized external access or unauthorized software.

• The provision of personal information is voluntary, except as required by the Travel Agency Law or other applicable laws. However, if you do not provide the required personal information, we may not be able to provide you with appropriate services.

• We will properly acquire personal information in a manner that can be easily recognized by the customer, such as by providing the information in writing (including applications from the website or by e-mail).

1. We will respond to requests for disclosure, etc. of retained personal data from the customer or his/her representative. Requests for notification of purpose of use, disclosure, correction, etc., and complaints are accepted at the following contact points.
1. Identification of the person or his/her representative
   The identity will be verified by a driver's license, insurance card, etc.
2. How to request disclosure, etc.
   Please submit an application form for disclosure, suspension of use, etc. of personal information (download here). In the case of notification and disclosure of the purpose of use of personal information subject to disclosure, the prescribed fee (800 yen for postage) will be charged.
   Contact for handling personal information Name of business: M-Heart Tourist Co.
   Contact person: Personal Information Protection Manager
   Moriguchi CID Bldg. 8F, 2-5-18 Honmachi, Moriguchi, Osaka 570-0028, Japan
   Phone: 06-6993-2510
   FAX: 06-6993-2509
   Hours: Monday through Friday, 9:00 a.m. to 5:45 p.m. (closed Saturdays, Sundays, national holidays, and year-end and New Year holidays)
3. If a customer is unable to resolve a complaint regarding personal information with us, the customer can submit a request for assistance in resolving the complaint to the following association.
   Japan Information Processing Development Corporation (JIPDEC)
   Personal Information Protection Complaints Office
   Roppongi First Building 12F, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
   Phone: 03-5860-7565
   Hours: Monday through Friday 9:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.